Should airlines be allowed to overbook flights and remove passengers involuntarily?

Should airlines be allowed to overbook flights and remove passengers involuntarily?

by kem_pel added 1 year ago

Yes Add Point
  • Because there are often people who do not attend a flight they originally booked, only selling as many tickets as there are seats is inefficient and would always result in there being empty seats. By overbooking the seats can be better utilized, which helps the airlines to make more money and offer lower ticket prices.

    by kem_pel added 1 year ago 0 2

    Counter Argument

    The ticket price argument is weak. How much of the money they are saving really goes to the customer? Even if they give all the money they safe to customers in lower ticket prices, what is the impact? If a plane has 200 seats and they overbook 4 seats, that is 2%. Who minds paying 2% more for not running the risk of being kicked out of your flight? 

    by cgraham added 1 year ago 2 0

    Airlines are a privately run company, they offer a service and they can deny to give the service to whomever they like, they offer a generous compensation.

    by kem_pel added 1 year ago 0 1

    Counter Argument

    Even if they had the legal right, it is terrible service and should not be acceptable.

    by cgraham added 1 year ago 1 0

  • A customer likely has planned this trip well ahead, it is completely unacceptable to not fulfill the service he has booked. It is completely unfair to select somebody who may have very important reasons to make his flight and won't be able to reach his destination as planned. If there is a cause like bad weather or security issues ok, but this overbooking practice is simply out of greed for profits which is just unacceptable. If the airlines really can't stop overbooking they should be forced to offer so much money until finally somebody accepts the money to miss their flight.

    by cgraham added 1 year ago 3 0

    Are there any laws how much airlines can overbook? Who knows how much they do, 1%, 5%, 10%? Also if somebody needs to be removed how is that person selected? Who boarded last? Who bought his ticket last? Who paid the least for his ticket? Whatever the process is, it is definitely completely unfair and intransparent.

    by cgraham added 1 year ago 0 1

    It is fair for airlines, and indeed, any company to refuse service, but overbooking is not refusing service. Rather, it is accepting the burden of service for more customers than is possible, then, if not to the letter of the law, than to the spirit, violating the agreement for some customers, not for a valid reason, such as intolerable behaviour, but because up to 100% of the customers show up, to fulfill their side of the contract, and the airline cannot possibly fulfill their side of the contract. In essence, the airline is dealing in bad faith, and there are many precedents for litigation against businesses that deal in bad faith. Pay for a ticket, and fail to show up on time or at all, or cancel within a reasonable period of time? Seat's empty, plane's lighter of one or more people with their luggage, and the airline, having no ability to resell the seat, keeps all your money.

    by leslie added 1 year ago 3 0

    Rarely do airlines refund peoples ticket prices when they are taken off involuntarily and without consent. Most of the time these people dont know that they were removed until the day they show up for their flight. They rarely ever get the information until they are about to board and then their ticket doesn't work.

    by madi added 1 year ago 0 0